Frequently Asked Questions (FAQs) – SewaTravel Nepal

You can book directly via our website using the flight search tool. Simply enter your travel dates, destination, and passenger details. Alternatively, contact our customer care for personal advice or complicated routes.

Yes, you can change or cancel your booking. This is determined by the fare regulations of the airline and the kind of ticket you have bought. Certain tickets are free to change within a specific period, while others may incur charges. Refundable tickets are generally more flexible.

If booked online, log in to your SewaTravel account to view your e-ticket and itinerary. For reservations made via customer support, simply call our team for updates or changes. We also provide real-time flight status monitoring.

Yes. Early reservations ensure more seating choices and lower airfares, especially during peak trekking seasons (Spring/Autumn) and major holidays. Last-minute bookings are often more expensive and limited.

We provide safe and easy payment gateways for major credit and debit cards. Bank transfers are also accepted, specifically for local customers or group travel.

Refund eligibility is based on the rules of the airline or hotel provider. Once a refund is granted, it is returned to your original source of payment. Processing times vary depending on the bank.

Yes. The quoted price is inclusive of all required taxes. Once payment is confirmed and your ticket is issued, the price is final. Optional services like extra baggage are charged separately by the airline.

In some cases, yes. Availability depends on airline policies. Some allow you to hold a fare for a short period for a small fee. Contact our support team to verify this for your specific flight.

Prices may fluctuate until the ticket is issued. After payment and confirmation, the price is locked and cannot be increased. We recommend immediate payment to avoid market fluctuations.

A valid passport is mandatory. For international travel, most destinations require at least 6 months of validity. You may also need a visa, travel insurance, or special permits depending on your destination.

Yes. We offer visa advice and assistance for Nepal, Tibet, Bhutan, and more. Our team helps with documentation, application procedures, and appointment preparation. Note that embassy fees are typically non-refundable.

Basic necessities include comfortable hiking boots, layered clothing, a warm jacket, backpack, water bottles, and basic medicines. We provide a detailed packing list for every specific trekking package.

Office: 7th Floor, B.K. Complex, New-Baneshwor, Kathmandu.
Phone: +977-01-5913862
Emergency: +977-9851410183 (WhatsApp/Viber)
Email: info@sewatravel.com

Our office is open Sunday to Friday, 10:00 AM – 6:00 PM (Nepal Time). We offer 24/7 emergency assistance via WhatsApp/Viber for urgent matters outside office hours.

In case of flight cancellations or missed connections, call our 24/7 emergency line immediately. Our team will assist you in finding the fastest solution.